Friday, January 15, 2010

Working For Reaching Out

We have our assignments and we are now well immersed in our work for Reaching Out. Bruce is working with Binh to explore software options that will augment the POS system and allow greater control of inventory both in the shop and throughout the supplier chain. This means that the raw materials of silk, thread, brass, silver etc. can be inventoried as well as the finished products. They are also working on the on-line catalogue. This has been newly launched and there are some glitches and spots that could be more user friendly, like the 15 pages of Terms and Conditions which are a little daunting.

Elaine's work so far has been learning to navigate the POS system to understand the customer data captured therein and how to utilize the function which allows the creation and storage of letter templates, for communicating with customers on line. Once learned, she will then develop the letter templates and teach the staff how to access them and personalize them. Inherent in this task will be the necessary teaching of written English skills!!!!

Who would have guessed that these two, fairly computer illiterate sixty somethings would be tackling such challenges...but hey...this is why we love being here. We are doing all sorts of things that we would not do at home and we are really having fun and are grateful that we are all learning together.

One day at Binh and Quyen's house, one of the four computers that we had going, just quit. Within ten minutes a technician arrived and in the next two had the CPU apart and was cleaning it with a small brush. We could not believe the sand and dust that came out of the box, right there on the front porch. Within another fifteen minutes we were up and running.
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